Last updated: October 23, 2026
1. Free plan
You can try ConnectMQ on the Free plan without a payment method. Because the Free plan costs nothing, there is nothing to refund.
2. 30-day money-back guarantee
You can request a full refund of any payment within 30 days of the date it was made, whether it was your first payment or a monthly renewal. You do not need to give a reason.
3. How to request a refund
Email support@connectmq.com from the address on your account and include your order number or the email address you used at checkout. You can also contact Paddle directly at paddle.net.
4. How refunds are processed
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. Approved refunds are paid back to your original payment method. Depending on your bank or card provider, it can take 5–10 business days for the money to appear in your account.
5. After a refund
When a subscription payment is refunded, the related paid plan ends at the time of the refund. Your data stays available for you to export, as described in our Terms of Service.
6. Cancelling without a refund
You can cancel a subscription at any time from your account to stop future renewals. Your plan stays active until the end of the month you have already paid for. There are no cancellation fees.
7. Payments older than 30 days
Payments made more than 30 days ago are not refundable, except where the law requires otherwise or where we charged you in error. Your statutory rights as a consumer are not affected.
8. Fair use
We may decline refund requests that show clear signs of fraud or abuse of this policy, such as repeated purchase-and-refund cycles.
9. Contact
Questions about a payment or a refund? Email support@connectmq.com and we will be happy to help.
ConnectMQ, Istanbul / Türkiye.