---
title: "Refund Policy | ConnectMQ"
description: "Try ConnectMQ free on the Free plan, and every payment for a paid plan has a 30-day money-back guarantee. How refunds work with Paddle."
url: "https://connectmq.com/refund-policy/"
language: "en"
---

Legal

# Refund Policy

We want you to be happy with ConnectMQ. You can try it on the Free plan without paying, and if you are not satisfied with a paid plan, our 30-day money-back guarantee gets you a full refund.

Last updated: October 23, 2026

## 1\. Free plan

You can try ConnectMQ on the Free plan without a payment method. Because the Free plan costs nothing, there is nothing to refund.

## 2\. 30-day money-back guarantee

You can request a full refund of any payment within 30 days of the date it was made, whether it was your first payment or a monthly renewal. You do not need to give a reason.

## 3\. How to request a refund

Email [support@connectmq.com](mailto:support@connectmq.com) from the address on your account and include your order number or the email address you used at checkout. You can also contact Paddle directly at [paddle.net](https://paddle.net).

## 4\. How refunds are processed

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. Approved refunds are paid back to your original payment method. Depending on your bank or card provider, it can take 5–10 business days for the money to appear in your account.

## 5\. After a refund

When a subscription payment is refunded, the related paid plan ends at the time of the refund. Your data stays available for you to export, as described in our [Terms of Service](https://connectmq.com/terms/).

## 6\. Cancelling without a refund

You can cancel a subscription at any time from your account to stop future renewals. Your plan stays active until the end of the month you have already paid for. There are no cancellation fees.

## 7\. Payments older than 30 days

Payments made more than 30 days ago are not refundable, except where the law requires otherwise or where we charged you in error. Your statutory rights as a consumer are not affected.

## 8\. Fair use

We may decline refund requests that show clear signs of fraud or abuse of this policy, such as repeated purchase-and-refund cycles.

## 9\. Contact

Questions about a payment or a refund? Email [support@connectmq.com](mailto:support@connectmq.com) and we will be happy to help.

ConnectMQ, Istanbul / Türkiye.

## Other policies

-   [Terms of Service](https://connectmq.com/terms/)
-   [Privacy Notice](https://connectmq.com/privacy/)